I’m documenting my experience with Wave Global because, from my very first email enquiry, I felt they weren’t being transparent or honest about why my order hadn’t been shipped.
As time went on, that turned into false promises and missed deadlines, and I eventually lost all faith and trust in the company.
The reason I’m sharing my experience is that I believe that if we, as customers, continue to accept this kind of behaviour, customer service will only continue to decline, and product quality is likely to follow.
