Wave Global Customer Support Review.

What is customer service supposed to be? It's there to support customers throughout every stage of the buying journey, before, during, and after a purchase. Its purpose is simple: remove obstacles by answering questions, providing accurate information, resolving problems, and keeping customers informed every step of the way.

But what happens when customer service does the exact opposite?

In this video, I'll share my experience with Wave Global after placing an order for a kayak with a stated shipping time of 3–5 working days that was never dispatched within that timeframe, and still has not been dispatched 19 days later. Instead of clear answers, I received vague and unhelpful email replies, conflicting information, and no meaningful updates about my order.

I'll take you through the email correspondence, the responses from Wave Global's AI web chat, and the timeline of what actually happened. I'll also share some messages from other customers who contacted me because they found themselves in the same situation, but I will withhold their names at their request.

By the end of the video, you can decide for yourself whether Wave Global's customer service fulfilled its most basic responsibility: providing customers with clear, honest, and timely information.

If you're considering buying from Wave Global, or you're simply interested in what good customer service should look like, you'll want to watch this video.

I will be recording this video this weekend for upload to my channel early next week.

Vagrancy Act Repealed: What It Really Means for Wild Camping.

Fact isn't fiction. Conjecture isn't fact.

The repeal of the Vagrancy Act 1824 marks the end of one of Britain's oldest and most controversial pieces of legislation. For more than two centuries, the Act allowed police to prosecute people for rough sleeping and begging, treating homelessness as a criminal offence rather than a social issue.

But for those who enjoy sleeping outdoors, particularly wild campers, the announcement has prompted an obvious question: does this make wild camping legal?

The short answer is no. While the repeal is a landmark moment for homelessness policy, it does little to change the legal position for recreational wild camping.

What Was the Vagrancy Act?

Introduced in 1824, the Vagrancy Act was created in the aftermath of the Napoleonic Wars, when large numbers of unemployed soldiers and people living in poverty were sleeping on the streets.

The law made it a criminal offence to:

• Sleep rough in public places.
• Beg for money.
• Be found "wandering abroad" without visible means of support.

Over time, the Act became heavily criticised by homelessness charities, legal experts and MPs, who argued it punished people simply for having nowhere else to go.

Although prosecutions had declined significantly in recent years, the legislation remained on the statute books until now.

Why Is It Being Repealed?

The Government says the repeal recognises that homelessness should be addressed through support rather than criminal sanctions.

Instead of criminalising rough sleeping, authorities will rely on more modern legislation to deal with genuinely anti-social or harmful behaviour, while allowing support services to work with those experiencing homelessness.

For campaigners, it's a symbolic shift away from a Victorian-era approach to poverty.

Does This Affect Wild Camping?

This is where many outdoor enthusiasts have become confused.

The repeal does not legalise wild camping.

The Vagrancy Act was aimed at people sleeping rough because they were homeless—not recreational campers heading into the countryside with a backpack and tent.

Wild camping has always been governed primarily by land ownership and trespass law, not the Vagrancy Act.

So What's the Law on Wild Camping?

Across most of England and Wales, camping without the landowner's permission remains a civil matter of trespass.

That means:

• You generally need the landowner's permission.
• You cannot simply pitch a tent wherever you like.
• Landowners can ask you to leave.
• Refusing to leave can, in some circumstances, lead to further legal issues.

In Scotland, the situation is very different. Under the Land Reform (Scotland) Act 2003, responsible wild camping is generally permitted on most unenclosed land, provided campers follow the Scottish Outdoor Access Code.

Could the Police Still Move Campers On?

Yes.

Even without the Vagrancy Act, police already have other powers available where camping is linked to:

• Anti-social behaviour.
• Criminal damage.
• Fly-tipping.
• Public nuisance.
• Unauthorised encampments causing disruption.

For responsible backpackers practising Leave No Trace, these powers are unlikely to come into play, but the repeal does not create any new right to camp.

Why Some Campers Thought This Was Significant

For years, some people believed the Vagrancy Act could technically be used against anyone sleeping outdoors.

In reality, it was overwhelmingly associated with homelessness rather than recreational camping.

The repeal removes that historic legislation, but it does not alter the legal framework surrounding access to land or overnight camping.

What This Means for the Outdoor Community

For hikers and wild campers, very little changes in practical terms.

Responsible campers should continue to:

• Seek permission where required.
• Camp discreetly and only for one night where appropriate.
• Leave no trace.
• Respect livestock, wildlife and local communities.
• Follow any local restrictions or byelaws.

The Bottom Line

The repeal of the Vagrancy Act 1824 is a significant milestone in the way England and Wales approach homelessness, ending more than 200 years of criminalising rough sleeping and begging.

However, despite some headlines and social media speculation, it does not legalise wild camping.

If you're planning a night under the stars, the same rules still apply: know where you're allowed to camp, respect the countryside, and leave every place exactly as you found it.

For the outdoor community, it's an important legal change—but not one that changes where you can pitch your tent.

An Honest Approach to Reviewing Products on My YouTube Channel

While my YouTube channel is primarily focused on outdoor adventures and activities, from time to time I review products that relate to my wider range of interests. Whether it's outdoor gear, aquarium equipment, technology, or something else that I believe may be useful to my audience, I only review products that I think could genuinely provide value to viewers.

One thing I want to make absolutely clear is that every review I publish reflects my honest opinion.

It doesn't matter whether I purchased the product with my own money or whether it was sent to me free of charge by a manufacturer or retailer. My responsibility is to my viewers, not to the company that supplied the product.

There is often a misconception that receiving a product for free somehow encourages positive reviews. In reality, "free" products are not really free when you consider the time and effort involved in creating a quality review.

Let's look at a recent example.

I was gifted an aquarium heater worth £49 on the understanding that I would review it and publish a video on my YouTube channel. At first glance, that sounds like a good deal. After all, I get to keep a product worth £49.

However, producing a review involves much more than simply opening a box and sharing a few thoughts.

A typical review requires:

• 1–2 hours researching and scripting the video
• 1–2 hours filming and recording footage
• 5–6 hours editing, post-production, and uploading the finished video

That amounts to approximately 10 hours of work.

If I were to sell the heater second-hand, I would probably receive around £30 for it. Now let's compare that to the value of the time invested.

Using the current UK National Living Wage of £12.71 per hour, 10 hours of work equate to £127.10. In other words, the time invested in producing the review is worth considerably more than the product itself.

This is why I have absolutely no reason to give an artificially positive review simply because a product was supplied free of charge. If a product performs well, I'll say so. If it has flaws, I'll point those out too.

The reality is that if a company chooses not to send me products in the future because they dislike an honest review, I lose very little. My credibility with viewers is far more valuable than any free product.

The purpose of my review videos has always been simple: to help viewers make informed purchasing decisions. I want people to understand the strengths, weaknesses, and overall value of a product before spending their hard-earned money.

Trust takes a long time to build and only a moment to lose. That's why every review on this channel is based on honesty, transparency, and real-world experience.

At the end of the day, my viewers come first, and that will never change.

What Is Going On With Wave Sups? Delays, Mixed Messages and Poor Communication.

I ordered a Wave Trailblazer 2-Seater Kayak on 12th June 2026, expecting it to arrive within the advertised standard delivery timeframe of 3–5 working days. Eleven days later, however, the order status on the company's website remains unchanged: "Order Confirmed – We're preparing these items for shipping."

At first, I assumed there had simply been a minor delay. But after contacting Wave Global Customer Support, things became even more confusing.

Several days after my initial enquiry, I received a vague response stating that the company was experiencing "fulfilment issues." Wanting to understand the situation, I replied and asked for clarification. The next response claimed the kayak was out of stock. This was surprising, considering the kayak was listed as available when I placed my order and paid for it. After pointing this out, I received yet another explanation: "Your order has been delayed."

At no point was a clear reason given for the delay, nor was any realistic delivery estimate provided. Instead, each communication seemed to contradict the last, leaving me with more questions than answers.

What makes the situation even more concerning is that I'm apparently not the only customer experiencing these problems.

Since sharing my experience online, several other people have contacted me asking whether I had received my kayak. They too had been in touch with Wave and were reportedly given entirely different explanations regarding their orders.

One customer became so frustrated with the lack of progress that he cancelled his order altogether. Another was offered a Navigator kayak as a replacement and agreed to the swap, only for that kayak never to arrive either. Eventually, he requested a refund.

When multiple customers are receiving conflicting information, it raises serious questions about what is actually happening behind the scenes. Is there a stock issue? A logistics problem? A supplier delay? Whatever the cause, customers deserve transparency and honest communication.

Having purchased kayaks from seven different companies over the years, I can honestly say I've never experienced anything quite like this. Delays can happen in any business, and most reasonable customers understand that. Products go out of stock, shipments get held up, and supply chains occasionally fail.

The real issue here is not necessarily the delay itself—it's the poor communication surrounding it.

Had Wave simply provided a straightforward and honest explanation from the beginning, my frustration would have been significantly reduced. Instead, customers appear to be receiving inconsistent information depending on who they speak to, creating uncertainty and damaging confidence in the company.

Good customer service is built on trust. When communication becomes vague, contradictory, or evasive, that trust quickly begins to disappear.

As things stand, I'm still waiting for an update and, more importantly, for the kayak itself.

If and when the Trailblazer eventually arrives, one section of my review video on YouTube is already guaranteed to be interesting: the customer service review.

At this point, the kayak will have to work very hard to make up for the experience that came before it.