As the title suggests, this is Part Two of my ongoing battle with Wave Global to get a straight answer as to when I can expect delivery of my Wave Trailblazer 3.0 kayak.
It has now been 33 days since I placed my order online for a kayak advertised with a 3–5 working day shipping time. In this video, I pick up where Part One left off and take you through the email correspondence to date, along with the responses I've received—or, in some cases, the tales I have been spun.
I don't think I've been unfair in how I've assessed Wave's customer service in either of my review videos. I've stuck to the facts, and every time I've dealt with them, I've stayed calm but firm. If anything, I've been far more patient than most people would have been in the same situation.
